Return and Refund Policy

At Tres Clothed, we want you to be completely happy with your purchase. That’s why we offer a 30-day return policy, allowing you to return items within 30 days of receiving your order.

Eligibility for Returns

The item must be unused and in its original, unopened packaging.

A return request must be made before sending the item back.

Proof of purchase (receipt or order number) is required for all returns.

How to Initiate a Return

To start your return, please contact us at support@janedress.com. Once your return request is approved, we’ll provide you with a return shipping label and instructions on how to send the product back.

Return Shipping Address:
29 Odhams Walk, London WC2H 9SA, UK

Important: Returns will not be accepted without a prior return request.

Returns

We accept returns for both defective and non-defective items. Whether you’re dissatisfied with your purchase or the product is defective, you can return it by following the guidelines below.

Return Guidelines

Returns must be made within 30 days of delivery.

Items must be unused and in their original packaging.

A valid proof of purchase (receipt or order number) is required for all returns.

Return Method

Returns must be mailed to the address provided above.

A return label will be included with your package.

We do not charge a restocking fee for returns.

Refund Processing Time

Once we receive your return and inspect the item, we will notify you of your refund status. If approved, your refund will be processed within 10 business days. Please note that the time it takes for the refund to appear in your account may vary based on your payment provider.
If 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@janedress.com.

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@janedress.com. We will work with you to resolve the issue.

For defective products, we will cover the cost of return shipping (GBP 0.00).

There is no restocking fee for defective products.

Customer Remorse

If you change your mind or ordered the wrong item, you can still return it, but please note:

You’ll be responsible for the return shipping cost.

We do not charge a restocking fee (GBP 0.00).

Please inspect your order as soon as you receive it, and contact us right away if you need assistance.

Exchanges

We only offer exchanges for defective or damaged items. If you need to exchange a product for the same one, please contact us at support@janedress.com.
For all other exchanges, the quickest way to get the item you want is to return the original item and place a new order.

Customer Service

If you have any questions or need help with returns, exchanges, or anything else related to your order, don’t hesitate to reach out to our customer service team at:

Phone :+44 7367 211583

Email: support@janedress.com

Address: 29 Odhams Walk, London WC2H 9SA, UK

Business Hours:
Monday – Friday: 08:00 AM – 05:00 PM
Saturday – Sunday: Closed